I am often asked a lot of questions about the ordering process with Flutterby Creations and Stampin’ Up!, so here are some of the questions (with answers!) :
- Do I need to attend or host a workshop to place an order? – No you don’t. Placing an order is as simple as emailing or calling me to let you know what you would like! Click here for more information on order.
- Do you post the order out to me or do I have to come and pick it up? – Orders can either be shipped direct to your door from Stampin’ Up! or I can drop your order off to your home or work.
- What happens if there is something wrong with my order? – All you need to do is call or email to let me know there is a problem and I will fix the rest! Stampin’ Up! have a guarantee on faulty products for 90 days, so I will organise to get the product from you, arrange for a replacement and drop the replacement off to you! If your product is not behaving as you expect, please contact me to discuss – occasionally products are faulty and need replacing.
- I have received my order and I have changed my mind, what can I do? – Should you change your mind about a product, unused products (in their original packaging) can be returned for an exchange or refund for up to 90 days from purchase. Just let me know and I will organise the exchange or return for you.
- How can I pay for my order? – The payment methods available are Cash, EFT, Visa / Mastercard or Paypal. All orders must be paid for before the order is placed with Stampin’ Up!
I hope this information has answered your questions. If not, then please leave a comment or email me.
Until next time, Happy Flutterby Creating!
Amanda




